Companies in today’s global economy, no matter their size or industry, depend more and more on technology to promote and deliver their products to the market. This is complicated further by the fastpacedchanges in technology. Whether you are an IT outsourcing firm, or a company depending on ITfor its back-end and front-end processes, continuously improving the quality of your IT Service

Management System with ISO 20000 certification from a trustworthy, independent certification body isessential. And with more and more companies requiring ISO 20000 certification as a prerequisite tosigning deals, it is fast becoming obligatory.


What is ISO 20000?

This globally recognized Information Technology Service Management Standard has been designed to shape consistency into the management of IT services and infrastructure, either internal or outsourced, benefiting employees and clients. The ultimate goal being effective overall IT service management, the standard is based on key processes ranging from service level management reporting, budgeting and accounting for IT services, to information security, supplier, incident, change and release management.

What are the key benefits?

ISO 20000 certification helps companies improve and streamline IT processes, boost effectiveness, and ensures a controlled, consistent high-quality delivery of services internally, and externally for extended networks and end-customers. This demonstrates a company’s commitment to upholding a reliable IT service and infrastructure, enhancing employee satisfaction and performance while boosting corporate image.

Other key benefits include:

Cost reduction through increased productivity

Leveraging a proven set of best practices

ISO 20000 is recognized worldwide by the IT industry

Better alignment between business objectives and IT, reducing risks and improving communication between business areas and IT


Who is the standard for?

Businesses outsourcing IT Services

Companies wanting to ensure a consistent approach from all their IT Service Providers

IT Service Providers wanting to benchmark their IT Service Management

A basis for third party certification

IT Service Providers wanting to demonstrate to internal and external clients their application of consistent and high-quality IT services

Companies aiming to improve the quality of their IT services and increase productivity with cost reductions in IT